TERMS AND CONDITIONS
1. General Provisions
These general conditions of sale (below, “Terms and Conditions”) shall apply to all sales of products (below, “Produce” the “Product”) purchased through the website Carpanoshop.com (below, “Site”).
Your use of the service remote sales described in these Terms and Conditions is reserved exclusively for consumers (below, “Customers” o il “Customer”), understood as natural persons acting for purposes which are outside his trade, business, business or professional activity.
The Customer is requested to read carefully the terms and conditions that have been made available on the Site, in order to allow the storage and reproduction by the Client pursuant to Article. 12 of Legislative Decree 9 April 2003, n. 70.
Contracts with Carpano Speck S.r.l. (below, “Carpano”) through the Site are governed by Italian law and, particularly, by Legislative Decree 6 September 2005, n. 206 (“Consumer Code”) and Legislative Decree 9 April 2003, n. 70 (below, “Decree Ecommerce”).
2. Identification of the seller
The seller is Carpano Speck S.r.l.
Sede Legale: Strada Meida 15, 38036 Pozza di Fassa (TN)
3. Information relating to the Products
Information relating to products subject to distance selling through the Site and are available, with the relevant product codes, Site. The above information is provided in accordance with Articles 52 and 53 of the Consumer Code.
II Product prices are inclusive of all taxes and duties. All prices are expressed in Euro. Shipping costs are borne by the customer, barring any promotions.
5. Order of Products
The essential features and prices of the products are given in the offer for each Product.
Before you submit your order to purchase the customer will have the opportunity to correct any errors in data entry by following the appropriate procedure for amendment contained in the Site. Particularly, Customer has the right to modify the number of Products to be purchased, adding or deleting one or more Products from the “cart”.
By placing an order, the Customer acknowledges and states that he has read all the indications provided in the purchasing procedure and accept the Terms and Conditions.
The Customer will have the opportunity to view his orders through the area “My Profile” your account.
Carpano reserves the right to evaluate the acceptance of orders received. Carpano inform the Customer of any inability to accept orders received within 30 days starting from the day following that on which the customer has sent the order to Carpano and will refund any amounts already paid by the customer for payment for the provision.
6. Methods of payment
The Customer may pay for the Products and the shipping expenses by credit card, PayPal through the banking Bonifica.
We accept payments via major credit cards.
The transaction will be charged to the credit card of the customer only after:
a) the data have been verified credit card;
b) has been received debit authorization by the company issuing the credit card used by the Customer;
c) has been confirmed the availability of the Product by Carpano.
Carpano also accepts payments made by bank transfer. Any bank charges will be borne by the customer.
In the case in which, for whatever reason, the charge of the amounts owed by the Customer proves impossible, the sales process is automatically canceled and the sale canceled automatically.
7. Confirmation of receipt of order
In accordance with the provisions of Article. 53 of the Consumer Code, the customer receives, at the time the contract, the mezzo e-mail, confirmation of receipt of the order placed by the Client containing a summary of all the details of the order.
8. Ineffectiveness of the order
No contract shall be concluded between the customer and Carpano if Carpano has reasonable grounds to believe that the customer does not operate on the basis of a real and genuine interest in the purchase of goods ordered, or performs improperly recognized the right of withdrawal art.12 below. In such cases, the order is duly submitted by the Customer shall be of no effect any. Carpano will send to the Customer, the mezzo e-mail, a notice stating the failure to conclude the Agreement, also taking care of the cancellation of all charges and / or expenses charged to the customer.
9. Shipping and Delivery
The Products purchased on the Site will be sent to the shipping address specified by the customer. The Customer has in any case the right to demand delivery of the goods to a person of his choice, indicating more data in the shipping address. At the time of delivery will require the signature of an adult over age 18. No deliveries will be made to PO Boxes.
For each order completed on Site, Carpano issue an invoice or receipt for the goods shipped, sending it to the holder together with the goods of the order, under D.P.R. 445/2000 e del D.Lgs. 52/2004. For the issuance of the invoice Gucci will refer to the data provided by the Customer. No change in the bill it will be possible, after the issuance thereof.
Delivery costs are borne by the Customer and are clearly indicated on the Site and in the order form.
All purchases will be delivered by express courier from Monday to Friday, excluding national holidays and festivities. Delivery is guaranteed throughout Italy within the 48 hours after orders processed within hours 11.00, except for the exceptions listed in the section FAQ Site. Carpano is not responsible for unpredictable delays.
However, in accordance with the Consumer Code, Products will be delivered within a maximum period of 30 (thirty) days from the day following that on which the customer has sent the order to Carpano, unless Carpano not communicate – within the same period, e-mail – the inability to deliver the goods ordered due to sudden unavailability, even temporary, Products. In the event of such communication, Carpano will refund any amounts already paid by the customer for payment for the provision. In case, in terms of communication Carpano of a delay in the delivery date, the Client wishes to cancel the order, any amount already paid by the same will be refunded as soon as possible, and no later than 30 (thirty) days from the day following that on which the customer has sent the order to Carpano.
For the delivery of the goods requires the presence of the customer or his representative at the address indicated in the order. Upon delivery of the goods by the Courier, the customer is required to check that the number of packages delivered corresponds to that indicated in the transport document and that the package is intact or altered. Any damage to the parcel and / or to the Products or the mismatch in the number of packages must be immediately subject to control by writing on the Courier's proof of delivery. Once signed the Courier's transportation document, the Customer may not oppose objection on the external characteristic of the package as delivered.
10. Right of withdrawal
Pursuant to Art. 64 and ss. of the Consumer Code (Decree No. 2005/206), the customer, entitled to rescind the purchase contract for any reason, without assigning any reason and without penalty.
To exercise this right, the customer must send a notice within Carpano 10 working days from the date of receipt of goods. Such notice shall be sent by registered letter with acknowledgment of receipt, addressed to:
Carpano Speck S.r.l.
32020 Falcade (BL)
Ovvero by fax (+39 0437 509384 ) sent within the above stated period of 10 days and followed by a confirmation by registered letter with acknowledgment of receipt. Once such notice of withdrawal, Customer Service Carpanoshop.com will notify the customer instructions on how to return the merchandise must be received in our warehouse within 10 days from the authorization.
The right of withdrawal is subject to the following conditions:
1. The law applies to product purchased in its entirety; it can be exercised only on the withdrawal of the product purchased.
2. Under the law, shipping costs for the return of the asset are charged to the customer.
3. The expedition, until confirmation of receipt in our warehouse, is under the full responsibility of the customer.
4. Carpano is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments.
5. If the goods are damaged during the transport, Carpano will inform the customer of the (within 5 working days from receipt of the goods in their stores), to enable him to file a complaint against the carrier of his choice and obtain a refund of the value of the property (if insured). In this case, the product will be made available to the customer for his return while canceling the request for withdrawal.
Carpano will refund the customer the full amount paid, within 30 days of return of goods, by transfer of the amount charged to the credit card or by bank transfer. In the latter case, The customer will provide the bank on which to obtain reimbursement (Cod. ABI – CAB – Account of the invoice).
The right of withdrawal is lost, for lack of the essential integrity of the property (packaging and / or its content), in cases where it finds Carpano:
a) The lack of the outer and / or wrapper containing the product purchased (This is. Pasta, Sausage, etc..)
b) The damage of the product is due to causes other than its transport.
In case of forfeiture of the right of withdrawal, Carpano will return the purchased good to the sender, charging the same shipping costs.
11. Lack of conformity
In case of lack of conformity of products sold by Carpano by Carpanoshop.com, the Customer shall immediately contact the e-mail address firstname.lastname@example.org.
At the sale of the Products are subject to the legal safeguards provided for in Articles 129, 130 and 132 of the Consumer Code. The customer has the right to restore, no charge, conformity of the goods by repair or replacement or to have an appropriate reduction of the price or the contract rescinded. The customer will lose those rights, if no complaint Carpano the lack of conformity within two months from the date on which he discovered the defect. The direct action to enforce fraudulently concealed defects by prescribing Carpano, anyhow, within a period of twenty-six months from the delivery of the goods.
The information provided on this site relating to the Products are constantly updated. However it is not possible to guarantee the complete absence of errors.
Carpano reserves the right to correct errors, inaccuracies or omissions, including after an order has been sent, and also to change or update information at any time without prior notice.
13. Applicable law and jurisdiction
These Terms and Conditions are governed by Italian law and shall be interpreted in accordance with Italian laws.
For disputes arising from the interpretation, validity and / or execution, General Conditions of the territorial imperative is that of the court of the place of residence or domicile of the consumer, if located in the Italian.
For more information please write to the following e-mail address: email@example.com or go to the Contact page.