How can I contact?
For each type of support for your orders, please write to:
If you wish to recommend a particular, or if your questions have not been answered in this section, Our customer service is always available to assist you at any point is not entirely clear: just send us an email and you will soon receive a response from our staff.
What are the accepted payment methods?
You can pay with:
– Credit Card (Visa, Mastercard – through the gateway VirtualPay Rural Banks Trentino / Cooperative Credit)
– Bonifica Banking
What should I do if I decide to pay via Bank Transfer?
In case of payment by bank transfer in advance, the order will be held until receipt of proof of payment, to be sent to Carpanoshop.com (via email: firstname.lastname@example.org) no later than 4 working days from the date of acceptance.
The sending of the order will take place only when the actual crediting of the amount due on the c / c Carpano Speck Ltd..
The bank details for the transfer Verrano sent along with an order confirmation via e-mail at the address provided at time of purchase online.
The purpose of the bank transfer must contain:
– the number of reference (ID)
– the date the order
– name and surname of the
Data to make a bank transfer
Nominee: Carpano Speck Ltd.
Banking: Cassa Rurale Val di Fassa and Agordino (subsidiary of Square de Sotegrava 1, 38035 Moena TN)
They were: IT11O0814035050000000055666
Can I place an order even if they are not enrolled in Carpanoshop.com?
Not. To register you will need to buy before or during your first order on our website. By registering not only can you easily access all your orders, but also changes in a single click your shipping address (for example, to make a gift).
When shipments are made and what happens after delivery?
Shipments are made via Express Courier every day from Monday to Friday. Delivery is guaranteed throughout Italy delivery will 48 hours after orders processed within hours 11.00 (working days).
For cities and / or provinces of Barletta, Taranto, Andria, Lecce, Matera, Isernia, Rieti delivery is guaranteed within 72 (working days) hours after orders processed within hours 11.00.
For the province of L'Aquila, Avellino, Salerno, Benevento, Matera the consegna è entered Garantita 72 hours (working days) orders processed within hours 11.00.
Calabria For regions, Sicily and Sardinia delivery is guaranteed within 72 hours (working days) orders processed within hours 11.00.
For the smaller islands delivery is guaranteed within 96 hours (working days) current orders within hours 11.00.
I can decide the time of delivery of goods?
Yes, You can select the most suitable time of delivery to you when selecting the method of shipment. You can choose between 2 bands (hours 10-12 and hours 13-17) or select the Delivery by appointment with an increase of 5 euro.
Can you ship my order on delivery?
Not, you can not pay cash on delivery.
Can you ship my order on hold for pickup?
Yes, you can enter a shipping address as the stationary store near you. We suggest that you contact customer service (email@example.com) before placing your order so as to verify the correct address of the retainer deposit.
Carpanoshop.com also sells food items that should be stored in the refrigerator at low temperature. How is the shipment of such products?
Shipping will be via the Certified System Carpano which ensures optimum product purchased safely.
Shipping is free?
Not, shipping costs amounted to 9,99 euro for orders to be 0 a 4,99 kg e 14,99 euro for orders from the 5 kg onwards and are inclusive package with Carpano Certified System which ensures optimal food. Shipping is free if the order is at least 95 euro.
In case of breaking and tampering of a parcel what happens?
We recommend that you always check the package before you sign received the withdrawal and possibly sign with reserve.
Anyhow, if there were problems of this type, do not hesitate to contact our Customer Service (firstname.lastname@example.org) that will explain how to proceed.
How can I exercise the right of withdrawal?
Under Article. 5 DL 185/1999, the customer is entitled to withdraw from the purchase contract for any reason, without assigning any reason and without penalty.
To exercise this right, the customer must send Carpano Speck Ltd. a notice to that effect, within 10 working days from the date of receipt of goods. Such notice shall be sent by registered letter with acknowledgment of receipt, addressed to:
Carpano Speck Ltd., via the Artisans, 32020 Falcade (BL)
Ovvero by fax (+39 0437 509384) sent within the above stated period of 10 days and followed by a confirmation by registered letter with acknowledgment of receipt. For more information see Terms and Conditions.